Dhruv Jasrotia
SaaS Customer Success Lead | Customer Retention & Expansion | AppExchange Solutions | Data-Driven | Onboarding | Salesforce CRM | Client Relationships
- Role
- Customer Success Manager at 360 Degree Cloud
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Dhruv Jasrotia
Results-oriented Customer Success Manager with about 9 years of proven experience…
Experience
Customer Success Manager
Oct 2024 — Present · Noida, IN
Lead initiatives in onboarding, technical support, automation, and compliance for a suite of Salesforce AppExchange-listed applications.• Develop and implement customer success strategies to elevate client satisfaction, streamline onboarding, and drive adoption of cloud-based solutions in dynamic environments.• Collaborate across product, engineering, and compliance teams to resolve escalated issues, coordinate technical solutions, and ensure alignment with industry best practices.• Utilize Salesforce and analytics platforms to monitor KPIs, extract actionable insights, and inform continuous service delivery improvements.• Foster a high-performance, customer-centric culture through mentorship, targeted training, and process optimization.
Education
GITM Gurgaon
B.Tech., Mechanical Engineering
M.D.U. Rohtak
Bachelor of Technology (B.Tech.), Mechanical Engineering/Mechanical Technology/Technician
2011 — 2015
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