Dhruv Bakshi

Client Account Management Team Lead

Role: Client Account Management Team Lead at Accenture
Location: New Delhi, DL, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Dhruv Bakshi

Experienced Lead Consultant with a 14+ years track record of driving customer satisfaction. Proficient in developing and implementing strategies to enhance customer experience, boost retention rates, and drive revenue growth. My commitment to fostering strong relationships and delivering innovative solutions aligns perfectly with org goals.

Experience

Client Account Management Team Lead
Accenture
Nov 2024 — Present · Gurugram, IN
Manage overall customer satisfaction and retention.Renewals, upselling, and identifying growth opportunities.Proficient in managing On-Prem to Cloud Migration ensuring seamless transition.Work closely with Operations, measuring the performance based on the achieved SLAs and SLOs.Conduct regular account reviews and drive continuous improvements like cloud optimization and cost savings.

Education

Institute of Management Technology
Master of Business Administration (M.B.A.), Operations
2013 — 2015
Delhi University
Bachelor's Degree, Commerce
2007 — 2010

Skills

Routers
Customer Escalation Management
Itil
Workforce Management
Networking
Customer Relationship Management (Crm)
Troubleshooting
Ccna
Itil V3 Foundations Certified
Service Delivery
Transition
Team Management
Project Coordination
Transformation
Cisco Systems Products
Switches
IT Service Management
Routing Protocols
Change Management
Management
Stakeholder Management
Team Leadership
Vendor Management

Contact information

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Work email
•••••@accenture.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Accenture

Business Consulting and Services · 10K employees · Grand Canal Harbour, Dublin 2, IE

Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.

accenture.com

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