Dhruv Bakshi
Manager @ Freighttiger | Customer Success | SAAS
- Role
- Manager, Customer Success at Freight Tiger
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Dhruv Bakshi
Experienced Customer Success Account Manager | eCommerce & Logistics | MBA, Marketing & Operations | Project Management Certified I am an accomplished Account Manager with a proven track record in the eCommerce and logistics industry. My expertise lies in account management, customer service, client retention, project management, and Microsoft Office. With a Master of Business Administration (MBA) degree focused on Marketing and Operations from Apeejay School of Management and a project management certification from the Indian Institute of Lucknow, I bring a strong foundation in both business strategy and execution. Throughout my career, I have successfully built and nurtured client relationships, consistently exceeding targets and contributing to revenue growth. I am passionate about leveraging my skills to develop innovative solutions and drive business development opportunities. I thrive in dynamic and fast-paced environments, where I can apply my strategic thinking, problem-solving abilities, and collaborative approach to deliver results. My dedication to excellence and keen attention to detail have enabled me to successfully manage complex projects from initiation to completion. I am always eager to connect with professionals across industries, share insights, and explore mutually beneficial opportunities.
Experience
Manager, Customer Success
May 2024 — Present · Gurugram, IN
Managed key client Dalmia Cement Bharat Limited, driving growth of Freight Tiger platform through strategic data-driven insights.• Led a team of 4 Direct Reportees to deliver and implement Dalmia-specific dashboards and logistics projects.• Ensured optimal financial health by aligning product innovations with market demands at Dalmia.
Education
Indian Institute of Management, Lucknow
Executive Program, Project Management
Apeejay School Of Management
Master of Business Administration (MBA), Marketing
2015 — 2017
Bahra University
Bachelor of Technology (B.Tech.), Mechanical Engineering
2011 — 2015
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