Dhrumil Parekh

About Dhrumil Parekh

As a Business Analyst at Industrie Reply/ Light Reply, I work with cross-functional teams to deliver innovative solutions that enhance the customer experience and optimize the operational efficiency of the system. I leverage my expertise in MS Dynamics 365, Power Platform, SharePoint, Agile Methodologies, and Data Analysis to facilitate the design, development, and testing of various projects, such as the implementation of a new cloud-based quoting system, the automation of workflows, and the integration of data sources.As a seasoned Business Analyst with a passion for deciphering complex business challenges, I specialize in leveraging data-driven insights to drive strategic decision-making and optimize operational efficiencies. My expertise spans diverse industries, where I\'ve collaborated with cross-functional teams to translate business needs into innovative solutions. From requirements gathering and process improvements to system implementations and performance measurement, I thrive on orchestrating seamless project lifecycles.I am a strong communicator, and collaborative team player, and possess a drive to excel in any project that I undertake. With a strong foundation in technical skills, leadership skills, and academic projects, I believe I will be an asset to any organization that I will be a part of.Proficient in a myriad of analytical tools and methodologies, I excel in distilling intricate data sets into comprehensive reports and presentations that empower stakeholders at all levels to make informed decisions. Please connect and share the opportunity if you are seeking a problem solver.SKILLS :Programming languages: SQL, MySQL, R, JAVA, Shell Script, Python, Numpy, Pandas, Scikit Learn Analytical Tools: Tableau, Power BI, RStudio, MATLAB, Azure data studio, AWS(EC2,Redshift), Pivot TablesSoftware: MS Dynamics 365, Confluence, JIRA, Snowflake, Hadoop, Kafka, Airtable, MS Office, Docker, SQL Server, PowerShell, MS Project, Visio

Experience

1. Business Analyst

   Light Reply

   Jul 2023 — Present · Chicago, IL, US

   User Stories, BRDs & FRDs: Created user stories, BRDs, and FRDs in JIRA, Confluence, and Visio, collaborating with cross-functional teams using Agile methodologies to align functional and non-functional requirements, accelerating Dynamics 365 CRM development• Gen AI Integration: Assessed GenAI potential for a leading manufacturer, identifying avenues to boost profitability by 9%-12% through strategic AI deployment, and implemented AI-assisted email processing to convert unstructured data into leads, reducing loss ratio by 10%• Scrum Master & Global Team Leadership: Led global teams as a Scrum Master, managing stand-ups, sprint planning, and retrospectives, improving D365 CRM project delivery, team productivity by 30%, and revenue by 45%• Executive Presentations & Stakeholder Engagement: Developed data-driven executive presentations, synthesizing key metrics to secure buy-in and drive informed decisions• Data Analysis & Reporting: Analyzed performance metrics using SQL, Power BI, and Excel visualizations, improving operational efficiency by 30%• Data Warehousing & Analytics Modeling: Built scalable data warehouses and analytics models with Alteryx, Tableau, and Excel, enhancing data quality for strategic insights.• Tool Customization & ETL Development: Customized tools with AWS, PostgreSQL, and SharePoint Online while developing ETL processes documented in Confluence to ensure secure, efficient data integration• Business Process Automation: Automated 10+ workflows using Power Automate and PowerApps, reducing manual effort and optimizing D365 CRM operations• Quality Assurance & Testing: Partnered with QA teams to develop test cases, enhancing product reliability and user satisfaction for D365 CRM

Education

• Syracuse University School of Information Studies

  Certificate of Advance Study , Data Science

• Syracuse University

  Master's degree, MS, Information Systems

• Thadomal Shahani Engineering College

  Bachelor of Engineering - BE, Electrical, Electronic and Communications Engineering Technology