Dhrumil Mehta
Customer Success Associate @Globalgyan Leadership Academy
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WORK HISTORY
Customer Success Associate @Globalgyan Leadership Academy
Help customers onboard and guide them through their journey to ensure smooth adoption of the product.• Build and nurture strong, long-lasting relationships to drive customer satisfaction and engagement.• Resolve customer issues promptly, efficiently, and empathetically.• Collaborate with program faculty, L&D heads, participants, and stakeholders to successfully drive programs.• Continuously identify opportunities to enhance the customer experience.• Generate reports, visualize data, and derive actionable insights to support decision-making.
EDUCATION
University of Mumbai
Bachelor of Technology - BTech, Electronics
KES junior college of science
Hsc
Dwarkadas J. Sanghvi College of Engineering
Bachelor of Technology - BTech, Electronics Engineering
ABOUT DHRUMIL MEHTA
As a customer success professional in a Program Management Team, I leverage my expertise in guiding customers through their journey, building lasting relationships, and ensuring smooth delivery of programs. With strengths in stakeholder collaboration, issue resolution, and data-driven insights, I drive customer onboarding, engagement, and retention. My experience spans program execution with L&D heads, faculty, and corporate teams, and I excel at generating reports, visualizing data, and uncovering actionable insights. With a technical background in broadcast operations, I am passionate about delivering value to customers, improving processes, and growing in roles that combine customer success, program management, and data-driven decision-making.I am excited to connect with like-minded professionals looking for someone who can bridge customer needs with business goals, driving mutual growth and success.
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