Dhru Kansara
Global Head of Delivery, Professional Services @ Mastercard
- Role
- Global Director - Product Delivery and Professional Services at Mastercard
- Location
- Hartford, CT, US
- LinkedIn followers
- 500 followers
About Dhru Kansara
Experienced in delivering exceptional customer experiences and driving digital…
Experience
Global Director - Product Delivery and Professional Services
Feb 2023 — Present · Boston, MA, US
As an accomplished strategic organizational leader, I have stepped into the role of Global Director of Technical Program Management of our Merchant Loyalty business. With a proven track record in managing and scaling global teams, I have grown utilization targets while fostering a high-performance culture and achieving notable staff retention rates. I bring a wealth of experience collaborating directly with SVPs across departments, shaping cross-organizational initiatives. Notably, my work with Customer Success and Engineering teams redefined post-delivery client management, substantially elevating Customer Satisfaction (CSAT) scores. Currently spending my time steering transformative initiatives and driving global success for our organization.
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