Dhrubajyoti Chakraborty
Quality Analyst @Wipro
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WORK HISTORY
Quality Analyst @Wipro
Hyderabad, IN
EDUCATION
Bir Bikram Institution
Higher Secondary
Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT
Bachelor of Technology (B.Tech.)
ABOUT DHRUBAJYOTI CHAKRABORTY
As a Quality Analyst in Business Process Services, I am dedicated to ensuring exceptional service delivery and exceeding customer expectations. With a focus on quality assurance and process improvement, I work towards enhancing operational efficiency and driving continuous improvement initiatives. Through comprehensive evaluations, data analysis, and collaboration with cross-functional teams, I identify areas for enhancement and implement corrective actions. My expertise in quality management systems and attention to detail allows me to streamline processes, reduce defects, and enhance customer satisfaction. I thrive in fast-paced environments and leverage my analytical skills to make a tangible impact on operational excellence. I am committed to contributing to the success of my organization by enhancing quality, efficiency, and customer satisfaction in the business processes.
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