Dhrruv R Chaudhary
Guest Services Manager @Sandman Hotel Group
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WORK HISTORY
Guest Services Manager @Sandman Hotel Group
Calgary, AB, CA
Supervise, train, and mentor guest services staff to ensure professional and efficient service. Handle guest complaints promptly to maintain high satisfaction levels. Coordinate with multiple departments to ensure seamless guest experiences and smooth operations. Develop and implement guest service policies, SOPs, and front office checklists. Oversee reception, front desk, and concierge operations while maintaining high standards of presentation. Manage guest loyalty and recognition programs to ensure VIP guests receive personalized service. Assist with check-in/check-out processes and streamline front office operations during peak times. Conduct regular team meetings, staff training, and DABS sessions to maintain service excellence. Handle administrative functions, including direct billing, airline scheduling, and budget management. Monitor guest feedback, prepare performance reports, and continuously enhance hospitality standards.
EDUCATION
Fanshawe College
Hotel operations management
ABOUT DHRRUV R CHAUDHARY
As a Guest Services Manager for the dual property Sandman Calgary Airport and Sandman Signature Calgary Airport, I oversee front office operations across both hotels while ensuring every guest enjoys a seamless and memorable stay. With over three years of experience in the hospitality industry, I bring a strong customer-focused approach, leadership skills, and problem-solving ability to guide my team in delivering exceptional service at every touchpoint.My academic background in Hotel Operations Management at Fanshawe College further enhances my professional expertise, equipping me to manage staff, resolve guest concerns, and optimize service standards. With a passion for hospitality and a commitment to excellence, I strive to create a welcoming environment that enhances guest satisfaction and supports the overall success of the dual property.
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