Dhritiman Bhatt

About Dhritiman Bhatt

Ambitious Customer Service & Delivery leader with experience in creating strategic…

Experience

1. Senior Manager

   Wipro

   Jul 2021 — Present · Mumbai, IN

   Managed the floor with 2 Operations manager, 1 Sr Group lead who had 6 TL reporting to them- Prepared & established strong and successfully implemented all policies for employees - Developed Quality Assurance standards with maintained it through CTQ, Kaizen and Six sigma projects- Recommended improvements through Automation and Process improvement projects - Created all internal and external dashboards, trackers, reports and alert system with help of team of 2 MIS, 2 CCOD- Set and managed performance benchmarks by defining KPI & KRAs for all the hierarchy - Conduct training on leadership topics to motivate and promoted team members from within for leadership roles - Made motivation Incentive and retention plan for teams, resulted to Zero attrition for a quarter, Annualized attrition of 16%- Perform weekly review with Operations and Quality team to review performance of team- Process monthly invoice and along with reconciliation and addressing aged receivable payments and if any queries- Participate in Monthly Performance Review with Client’s Leadership - Review monthly P&L with Finance and leadership and plan for month and quarter- Design action plan to improve performance and increase operations efficiency

Skills

• HR Consulting
• Sales Consulting
• Mis
• Employee Engagement
• Analytical Techniques
• Training & Development
• Transition Management
• Data Analytics
• Cost Management
• Six Sigma
• Business Process Management
• Lean Six Sigma
• Business Development
• Change Management
• Strategic Planning for Growth
• Vendor Management
• Marketing Consulting
• Team Management
• Procedure Development
• Bpo
• Strategic Consulting
• Management Consulting
• Process Control