David Horne
Process Operations Manager @Sword Group
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WORK HISTORY
Process Operations Manager @Sword Group
Lead process SME for ServiceNow rollout in the Network and Cyber Services Business Unit.Ensuring process and data standard are maintained during transition to SericeNow.Member of governance and Seerco team, providing feedback and recommendations to the senior management team.Point of contact for the ServiceNow integrator, Proving clarity and feedback on current AS IS Data and process.Completed UAT on each stage of the ServiceNow implementation.Completed the ServiceNow micro certification.Administrator for AutotaskData specialist ITIL Process specialist
EDUCATION
Claremont High
High School Diploma
ABOUT DAVID HORNE
IT professional with over 23 years’ experience within Service Operations, Major Incident…
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