Dale Hobson

About Dale Hobson

I am a solutions focused leader that believes in people, process, and technology._People_ are the most valuable resource in any organization. As a leader my primary roles are to remove roadblocks from my people, grow them, and let them do what they do best._Process_ and standards are important, but should function as parameters and guides. They keep us on the right path but do not stifle out-of-the-box thinking and actions._Technology_ is a tool that supports processes and helps people do more.Failure does not always equate to poor performance. it is an indicator that someone is trying something new. I want my people failing at times, because always playing it safe limits our growth, opportunities and discovery.I participated in a StrengthFinder course a number of years ago. The results reflect me fairly well: Belief, Deliberative, Adaptability, Connectedness, and Ideation. I was once asked how to reconcile Deliberative and Adaptability in an agile or nimble environment. A project or company may need to move quickly down paths, sometimes even hop to different paths. I will lead the way, but make sure we don\'t hit snares or potholes and break an ankle -)I appreciate working with people who have purpose and are making a difference. Where my skills, experience, and talent will not only fit in that culture but help take things to the next level of success. Thank you!SPECIALTIES- Strategic and Tactical Planning- Leadership- Problem Solving- Team Building- Team Coaching/Mentoring- Communication- Business & Vendor Relationship Management- IT Service Management and Delivery- Incident Management- Problem Management- Service Level Management- Process Engineering/Change Management- Request Fulfillment- Service Desk Operations- Quality Assurance- Agile Methodologies

Experience

1. General Manager

   Raynet

   Jul 2015 — Present · Rochester Hills, FR

Education

• Michigan Technological University

  BSBA, Business, Management Information Systems

  1984 — 1992

Skills

• Troubleshooting
• IT Service Management
• Technical Documentation
• Product Development
• Itil V3 Foundations Certified
• Office 365
• Vendor Management
• Training
• Customer Satisfaction
• Sharepoint
• Integration
• Business Analysis
• Crm
• Requirements Gathering
• Communication
• Agile Methodologies
• Management
• Team Building
• Project Management
• Business Process Improvement
• Quality Assurance
• Salesforce.com
• Customer Relationship Management (Crm)
• Software Development Life Cycle (Sdlc)
• Leadership
• Software Development
• E-Commerce
• Team Management
• Software Documentation
• Sdlc
• Process Improvement
• Team Leadership