Hyun Lee

About Hyun Lee

Work Status: U.S. CitizenPayments & Risk Operations leader with 10+ years of experience across regulated gaming, financial services, and global treasury environments. I specialize in fraud prevention, chargeback mitigation, non-financial risk controls, and compliance-aligned operational leadership in high-volume, fast-paced ecosystems.At BetMGM, I served as a Payments Operations Supervisor within a regulated gaming environment, acting as a key escalation point for complex payment incidents and high-risk player activity. I partnered cross-functionally with Risk, Compliance, and Customer Support teams to ensure AML/KYC adherence, regulatory alignment, and seamless player experience. I led associate development, strengthened operational controls, and drove efficient resolution of escalations while maintaining strict risk standards.My earlier treasury background includes managing $300M in monthly transactions, administering a $180M+ revolving credit facility, and preventing a $1M phishing-related loss through proactive risk identification. This financial foundation enables me to approach gaming payments with both operational precision and financial discipline.As a former officer in the Republic of Korea Air Force (ROKAF), I led personnel in mission-critical operations and administered a $2.7M budget with zero deficit. The experience sharpened my ability to make high-stakes decisions under pressure, an essential skill in regulated, high-growth gaming environments.I hold a B.S. from The Ohio State University’s Fisher College of Business with triple majors in Accounting, Finance, and Logistics Management, and a minor in Economics.Fluent in English and Korean, with working knowledge of Spanish.I am passionate about building scalable, compliant, and player-centric payment operations that support sustainable growth in regulated gaming markets.

Experience

1. Payment Operations Supervisor

   BetMGM

   Apr 2021 — Present · Jersey City, NJ, US

   Acted as primary escalation lead for complex payment and risk incidents within a regulated gaming environment• Partnered with Risk, Compliance, and Customer Support teams to ensure AML/KYC adherence and regulatory alignment• Strengthened payment risk controls and improved operational workflows in high-volume environments• Led associate development through structured feedback, coaching, and performance evaluations• Enhanced cross-functional communication to reduce escalations and improve player experience

Education

• The Ohio State University Fisher College of Business

  Bachelor of Science in Business Administration (B.S.B.A.), Accounting, Finance, Logistics Management, Economics

  2005 — 2009

Skills

• Microsoft Excel
• Powerpoint
• Marketing
• Consulting
• Management
• Project Management
• Entrepreneurship
• Microsoft Office
• Data Analysis
• Business Strategy
• Financial Analysis
• Leadership
• Strategic Planning
• Sap Erp
• Logistics Management
• Customer Service