Dhiya Mody

Crew Member @Tim Hortons

Toronto, ON, CA

Collaborate cross-functionally to create memorable customer experiences that drive satisfaction and repeat business; engage with customers to build rapport and make insightful menu suggestions.• Address customer and technical issues promptly and professionally, using critical thinking and problem-solving skills to drive timely resolution of challenging situations.• Onboard new employees, coaching and mentoring team members to facilitate skill mastery; keep current on policies and procedures to answer questions accurately and completely.• Maintain a clean, well-organized, and visually appealing front of house to maximize customer comfort and satisfaction; follow all food safety regulations and best practices.• Achieved 100% compliance with financial protocols via rigorous adherence to cash and credit card procedures.• Recognized as Employee of the Month for July 2023.