Dhivya Sakthivel
Cluster Manager | Multi -Store Operations | Luxury Retail & GCC Experience | Team Leadership | Sales & KPI Excellence| Client Relationship Management
- Role
- Cluster Manager at Da Milano Italia
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Dhivya Sakthivel
Strategic Retail Operations Leader with 10 years of experience in luxury and premium retail management across India and the GCC market. Proven expertise in leading multi-store operations, driving sales growth, enhancing customer experience, and managing high-performing teams across South India. Currently overseeing 8 stores across Bangalore, Chennai, and Cochin, with strong exposure to GCC retail standards, customer service excellence, and operational practices. Skilled in business development, CRM, retail operations, team leadership, visual merchandising, inventory management, and achieving business targets in fast-paced retail environments. Passionate about building strong teams, driving profitability, and delivering exceptional brand and customer experiences while maintaining operational excellence across regions. Key Strengths: • Area & Cluster Management • GCC Retail Experience • Multi-Store Operations • Retail Sales & Business Development • Team Leadership & Staff Development • Customer Relationship Management (CRM) • KPI & Revenue Achievement • Luxury & Premium Retail Operations • Visual Merchandising • Inventory & Stock Management • Operations & Process Improvement • Client Retention & Customer Experience • Buying & Merchandising • Sales Strategy & Store Performance • Training & Team Management
Experience
Cluster Manager
Oct 2025 — Present
Education
Yogakulam Academy
200 Hrs Face Yoga TTC
Swami Vivekananda Yoga Anusandhana Samsthana
Yoga Instructor
Yogakulam Academy
200 Hrs Astanga & Hatha Yoga TTC
Sona College of Technology
Bachelor of Technology - BTech, Fashion Technology
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