Dhivakaran Thamilchelvan

About Dhivakaran Thamilchelvan

Results-driven enterprise sales leader with 15 years of experience building and scaling Mid-Market & Enterprise business across India. Proven record of delivering ~$10Mn in TCV through disciplined value selling, MEDDPICC rigor, and ROI-focused customer engagement. Twice awarded President’s Club at Freshworks. Skilled in leading high-performance teams by embedding project-style deal execution with governance, mutual success plans, and scorecard-driven forecast accuracy. Operates as the GM for territory—recruiting and coaching AEs, aligning with Marketing and Channel partners, and executing territory growth strategies with consistency. Deep expertise across BFSI, SaaS, HR and digital transformation, adept at rallying cross-functional stakeholders to solve complex problems and enabling enterprises to modernize operations, improve customer experience, and achieve measurable outcomes.

Experience

1. Account Director - Service Cloud

   Salesforce

   Jan 2025 — Present · Bengaluru, IN

   Responsible for growing the Service Cloud business in the BFSI Industry across Mid Market, GB & Enterprise by providing strategic assistance to core sales* Driving accountability for the growth plans through individualized business plans, regular cadences and robust collaboration with cross functional GTM teams* Shaped win strategies for enterprise pursuits by rapidly ramping on BFSI-specific solutions including customer experience, financial services workflows, collections, LOS, and claims management and positioning Service Cloud within these transformation themes to drive larger strategic relevance.

Education

• 1% Club

  Personal Finance Mastery

• Sainik School Amaravathi Nagar.

  AISSCE (CBSE), Science

  1997 — 2004

• Great Lakes Institute of Management Gurgaon

  Post Graduate Program in Management, Operations

  2012 — 2014

• National Engineering College, Kovilpatti, Tamil Nadu

  Bachelor of Engineering (B.E.), Electronics and Communication Engineering

  2004 — 2008

Skills

• Project Planning
• Business Strategy
• Liaison
• Supply Chain Management
• Production Managment
• Logistics Management
• Trading
• Competitive Analysis
• Project Management
• Crm
• Strategy Management
• Customer Relationship Management (Crm)
• Leadership
• Telecommunications
• Administration
• Team Management
• Institution Building
• Business Development
• Cross-Functional Team Leadership
• Customer Relationship Management
• Marketing
• Team Leadership
• Team Building
• Management
• Operations Management