Dhivakar I
Oracle CX Consultant
- Role
- Consultant at Deloitte
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Dhivakar I
Experienced consultant in Oracle CX modules, focusing on Fusion Sales, B2C and B2B service cloud. Proficient in business process analysis, system configuration, and agile-based user requirement mapping. Extensive experience in Fusion Sales, Fusion Service configuration, workflows, and testing. Efficient in evaluating system performance and issue resolution. Led digital banking service initiatives, automating notifications and configuring service request workflows in Oracle Fusion Service for efficient issue resolution. Expertise in Fusion service components, delivering customized CRM solutions using workflows and automations. Proactive issue identification and high-quality solution delivery. Proficient in Confluence for project documentation. Well-versed in agile methodologies for fast-paced environments.Facilitated project expansion by collaborating on process refinement. Managed timely delivery of critical project artifacts, technical feasibility analysis, and system capability assessment. Proficient in configuring various aspects of Oracle systems. Leveraged expertise in agent desktop configuration and business process streamlining.Led successful integration of Oracle property lease data with Service Cloud for customer data tracking. Architected incident management system implementation in Oracle Service Cloud, optimizing complex workflows. Orchestrated end-to-end incident management system implementation with business process alignment. Automated incident management for machinery divisions using Oracle Service Cloud. Configured digital banking services for notification automation and service request workflows in Oracle Fusion Service.Education: Master of Science in Software Engineering from VIT University.Skills: Oracle Fusion Sales, Fusion Service, Reports & Analytics, Oracle B2C Service Cloud, object customizations, and workflow customizations.Passionate about delivering exceptional solutions, I seek innovative projects and growth opportunities in the Oracle CX domain. Let\'s connect for potential collaborations.
Experience
Consultant
Jan 2022 — Present
Education
Vellore Institute of Technology
Master of Science - MS
2012 — 2017
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