Dhiren Singh
Analyst at Better.com | Aspiring Data Analyst
- Role
- Closing Analyst- Quality at Better
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Dhiren Singh
Every brand has stories to tell-stories that will not only engage, inform, delight, and…
Experience
Closing Analyst- Quality
Jul 2021 — Present · Gurugram, IN
Instrumental in ensuring that closing packages followed federal policies & guidelines through meticulous evaluation and key quality analysis. Spearheaded preventive and corrective actions by tracking the quality of SLAs and key metrics. Tracked quality SLAs and key metrics and provide corrective and preventive actions Resolved client escalations through on-time investigations and devising actions to resolve any concerns & support coaching plans for improvement. Provided direct feedback, shadowing, daily hurdle updates & trained new employees in the team. Ensured compliance with company policies, underwriting guidelines, and lending- program requirements. Mortgage industry professional with loan-processing experience and knowledge of conventional and government loan programs(Conventional, Jumbo, Refinow, FHA etc) Computer savvy in MS Office Suite and proprietary mortgage-processing software i.e, Ellie Mae Encompass360, Google Sheets, Microsoft Office (Word, Excel, PowerPoint, Outlook), Looker, Tinman, etc.
Education
Krishna Engineering College, Ghaziabad, Uttar Pradesh
Bachelor of Technology (B.Tech.), Electrical and Electronics
2012 — 2016
Dr. A.P.J. Abdul Kalam Technical University
Bachelor of Technology, Electrical and Electronics Engineering
2012 — 2016
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