Dhirendra Soni
Investigation Specialist I @ Amazon | Root Cause Expert | Buyer Abuse Prevention
- Role
- Investigation Specialist i at Amazon
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Dhirendra Soni
As an Investigation Specialist I at Amazon, my role intertwines the rigor of root cause analysis with the finesse of cross-functional team leadership, ensuring issues are not just resolved, but preempted. With a BCA from St. Xavier\'s College, I apply my IT acumen to enhance our operational frameworks, bolstered by my Red Hat Certified System Administrator credentials.My communication skills, refined through mentoring training, are instrumental in translating complex technical scenarios to diverse audiences. This has become a cornerstone of my approach, supporting my team in maintaining Amazon\'s standard for excellence and fostering an environment where continuous improvement is not just encouraged, but ingrained.
Experience
Investigation Specialist i
May 2023 — Present · Rajasthan, IN
Conducted in-depth research and analysis in risk management and fraud investigations at Amazon.• Identified root causes for complex issues involving multiple customer contacts.• Tracked and monitored process improvement initiatives owned by other teams based on recommendations.
Education
St. Xavier's College, Jaipur
BCA, Information Technology
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