Dhirendra Patel

About Dhirendra Patel

I have a 12 years of experience as a client success professional, I specialize in…

Experience

1. Operations Manager

   Next Education

   Aug 2022 — Present · Noida, IN

   As a Manager SCM at Next Education India Pvt. Ltd in Sonipat, Haryana, I specialized in managing client Orders and ensuring seamless service delivery. I dedicated myself to enhancing client satisfaction and optimizing business outcomes.Key Responsibilities- Manage warehouse operations, including inventory storage, order fulfillment, and warehouse layout optimization-Oversee transportation operations to ensure timely and efficient delivery of goods. This includes managing logistics providers and optimizing transportation routes- Monitor and control inventory levels to balance supply with demand, minimize stock outs, and reduce excess inventory- Lead and manage the supply chain team, providing direction, support, and mentorship-Develop and manage inventory replenishment strategies to ensure optimal stock levels and timely availability of products- Identify and implement process improvements to enhance the efficiency and effectiveness of supply chain operations- Assess and mitigate risks associated with the supply chain, including supplier disruptions, demand fluctuations, and logistical challenges- Handled client escalations and queries via calls, emails, and meetings, providing prompt and effective resolutions- Liaised with internal departments to efficiently meet client needs and ensure seamless service delivery- Conducted one-on-one meetings with clients to explain services, guide their choices, and maintained trackers and reports for client interactions.As Manager of Supply Chain Management (SCM) in Next Education India Pvt Ltd plays a critical role in overseeing and optimizing the supply chain processes within an organization. This role involves coordinating and managing the end-to-end supply chain activities to ensure efficiency, cost-effectiveness, and alignment with overall business goals. Here’s a detailed overview of the roles and responsibilities of a Manager of SCM:

Education

• Amity University, Greater Noida Campus

  Master of Business Administration - MBA, Operations Management and Supervision

• Veer Bahadur Singh Purvanchal University, Jaunpur

  Bachelor of Arts - BA, English Language and Literature/Letters