Dhirender Singh

About Dhirender Singh

Seasoned IT Delivery and Transformation Leader with over 24 years of experience driving large-scale IT operations, infrastructure, application support, and mission-critical service delivery across Airports, Aviation, Government, BFSI, Retail, Telecom, and Enterprise domains. Currently leading end-to-end IT delivery for one of India’s busiest international airports, managing complex multi-vendor ecosystems, high-availability environments, and regulatory-compliant operations.Known for stabilizing complex IT landscapes, modernizing legacy platforms, and aligning technology outcomes with business, security, and regulatory objectives. Proven expertise in global service delivery models, large program execution, data center and network transformation, ITIL governance, SLA management, and financial stewardship of large operating budgets.A trusted partner to CXOs, regulators, government bodies, and enterprise stakeholders, with a strong track record of building resilient IT organizations, leading high-performing teams, and ensuring uninterrupted operations in 24x7 mission-critical environments.

Experience

1. Account Delivery Head Delhi International Airport

   Wipro

   Sep 2024 — Present · New Delhi, IN

   Leading end-to-end IT delivery for Delhi International Airport, overseeing airport-wide IT operations across terminals, airside systems, infrastructure, applications, and service governance.Own complete accountability for IT service delivery, operational stability, and technology governance across one of India’s most complex aviation ecosystemsLead multi-vendor delivery teams of 50+ engineers covering networks, data centers, cybersecurity, applications, middleware, and end-user servicesGovern 30+ mission-critical airport systems including AODB, RMS, FIDS, PAVA, Digi Yatra, CCTV, ACS, Passenger Processing, IT-BMS, and middleware platformsEnsure 24x7 SLA adherence, managing monthly incidents and service requests under strict aviation compliance requirementsManage annual IT operating budgets exceeding ₹80 Crores, ensuring financial discipline, cost optimization, and vendor performanceAct as the single point of escalation for airport leadership, regulators, airlines, CISF, and government stakeholdersDrive continuous improvement initiatives to stabilize uptime for 1,500+ servers and network devices across airport infrastructure

Education

• NIIT

  GNIIT

• Subharti University

  MBA (IT & HR)

• CCS (Chaudhary Charan Singh)University

  Bachelor of Science - BS, Mathematics

  1993 — 1996

Skills

• Itil
• Outsourcing
• Transition Management
• Service-Level Agreements (Sla)
• Program Management
• IT Operations
• Vendor Management
• Project Delivery
• Service Delivery
• Pmp
• Service Management
• Leadership
• Sharepoint
• Networking
• Pre-Sales
• Infrastructure
• System Administration
• Bpo
• Data Center
• Pmbok
• Team Management
• Resource Management
• Sla
• IT Service Management
• Incident Management
• Management
• Customer Relationship Management (Crm)
• IT Strategy
• Project Management
• Business Strategy