Dhiraj Desle

About Dhiraj Desle

15.7 years of experience in IT Industry having extensive exposure towards dealing with international customers. Proven track record of managing, leading and serving multiple RPA projects and ensuring that proposed benefits are delivered in terms of AHT, FTE optimization, cost avoidance and enterprise spend management. Possess onshore experience of 2+ years across 4 customers in APAC region which involved F2F engagement with the customer (Business owners, Security Architect, Solution Architect), IT Teams, third party vendors. Certified Scrum Master (CSM) having 3+ years of experience in Agile methodology. Hands on knowledge of Microsoft Project while working in all phases of Project Management i.e, Initiating, Planning, Executing, Monitoring & Controlling, Closing. Expertise in developing various Windows and Web applications using MS.NET technologies like C#.Net, ASP.NET, ADO.NET, XML, Web Services, SQL, HTML. Good knowledge of Waterfall approaches contingent on project specifics and client goals, creating detailed project road-maps, plans, schedules and work breakdown structures. Over 10 years of experience in implementation of AssistEdge automation product in multiple domains. Ability to translate business needs into technology requirements that supports business objectives and to successfully manage all phases of IT project including requirement analysis & definition, scoping, planning, budgeting, business demos/presentations, change management, delivery, and implementation as well as production support projects. Created end to end solutions for clients of US and APAC (New Zealand, Malaysia, UAE, Kuwait, India) as per requirement which involves feasibility study, designing architecture, development, testing and deployment. Excellent written/verbal communication enabling successful relationship management between various vendors/suppliers, commercial teams, delivery platforms and end customer/user groups. Part of Design Excellence Group (DEG) within AssistEdge portfolio to review the solution designs for key projects.

Experience

1. Senior Group Manager - Rpa

   WNS

   Apr 2025 — Present · Pune, IN

Education

• Centre for Development of Advanced Computing (C-DAC)

  PG Diploma in Advanced Computing, Computer Science

• North Maharashtra University

  Bachelor of Engineering - BE, Electronics