Dhiraj Chandwani

About Dhiraj Chandwani

Professional SummaryWith over 25 years as a results-driven IT executive, I specialize in cloud, infrastructure, and managed services, consistently delivering sustained revenue growth and operational excellence. I translate complex technology requirements into business value, driving digital transformation and building trusted partnerships with IT decision-makers. My leadership of cross-functional teams has achieved industry-leading client satisfaction (NPS 90+) and executed large-scale cloud, security, and infrastructure programs.As an expert in IT sales and service delivery, I foster strategic alliances, promote technology adoption, and co-manage P&L to balance customer goals with profitability. Currently, as a sales leader in Cloud Infrastructure and Operations Services, I drive new business through targeted account expansion, lead RFPs, and collaborate with industry groups to align services with client needs and strategic objectives.AI and Technology CommitmentPassionate about leveraging AI and emerging technologies to deliver business value, I earned an MBA in AI and Technology from Georgia Tech’s Scheller College of Business. This advanced education empowers me to lead digital transformation initiatives, accelerate technology adoption, and drive innovation for clients navigating today’s rapidly evolving tech landscape.Industry-Specific Experience•Healthcare & Life Sciences: Resolved complex IT infrastructure challenges for top providers, improving operational efficiency by 25%, automating key processes, and enabling GxP compliance for global teams.•Manufacturing: Designed IIoT-enabled strategies integrating IT and OT, resulting in a 30% improvement in system uptime and enhanced customer experiences.•Retail: Implemented resilient PoS and edge infrastructure, reducing revenue loss from system outages by 20%, and accelerating digital transformation through automation.Core Skills•Digital Transformation Leadership: Spearhead cloud, infrastructure, and end-user services across healthcare, manufacturing, and retail.•Strategic Sales & Account Growth: Consistently exceed sales goals, drive new business, and lead high-value client engagements.•IT Managed Services & Cloud: Deep expertise in managed services, cybersecurity, and IoT solutions.•Executive Advisory & Stakeholder Engagement: Trusted advisor to C-level executives, aligning technology solutions with business goals.•Operational Excellence: Optimize performance through process improvement, team mentoring, and cross-functional collaboration

Experience

1. Cloud and Infrastructure Sales

   Microland Limited

   Jun 2024 — Present · Atlanta, GA, US

   Successfully transitioned from leading a practice to a dedicated sales position, utilizing analytical skills to develop data-driven sales strategies that boosted performance.•Built strong client relationships by understanding unique needs and delivering personalized solutions, resulting in an NPS of 90+, an increase in client satisfaction, and an improvement in client retention.•Consistently met sales targets, achieving an average of 10% above target, contributing toward account growth•Applied vertical experience expertise to create strategic sales plans, improving efficiency and effectiveness in acquiring new clients, leading to an increase in new client acquisition.•Collaborated with cross-functional teams, including marketing and development, to ensure sales strategies aligned with company objectives and enhanced product offerings, contributing to a 20% increase in lead conversion •Represented the company at ISG, Gartner industry events, and roundtable discussions, expanding market presence and building valuable networks with potential clients.

Education

• Nagpur University

  Bachelor of Commerce - BCom, Bachelor of Commerce

  1995 — 2001

• Georgia Tech Scheller College of Business

  Master of Business Administration - MBA