Dhiraj Mathur
- Role
- Senior Manager at Reliance Industries Limited
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Dhiraj Mathur
Dynamic Senior Leader in Telecom & Digital Transformation With over 15 years…
Experience
Senior Manager
Nov 2015 — Present
Mumbai, Maharashtra, India JioFiber customer experience & excellence. Leading projects on customer retention & call center experience. Proactive strategies to ensure continuous improvement in People, Process & Platform
Skills
- Quality Management
- Front-End
- Analytics
- Recruiting
- Analysis
- Vendor Management
- Customer Satisfaction
- Transition Management
- Business Strategy
- Process Improvement
- Customer Service
- Back End Operations
- Credit
- Call Centers
- Team Management
- Customer Retention
- Sla
- Mis
- Call Center
- Outbound
- Operations Management
- Training
- Management
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