Dhiraj Mahato
Senior Manager @Air India SATS Airport Services Private Limited (AISATS)
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WORK HISTORY
Senior Manager @Air India SATS Airport Services Private Limited (AISATS)
New Delhi, IN
Implemented and monitored SLAs through rigorous auditing processes, maintaining high standards of operational efficiency.• Directed the expansion of service sectors, managing new project initiatives to enhance operational capacity and customer satisfaction.• Provided leadership for VVIP handling and premium customer service teams, ensuring exceptional service delivery for high-profile clients.• Led strategic projects to expand terminal services, incorporating cutting-edge technology and expanding facilities to accommodate growing passenger volumes.• Played a pivotal role in the ongoing merger of Air India and Vistara operations, facilitating seamless integration across services, training programs, and operational workflows.• Spearheaded operations for over 190 daily flights (domestic and international) for Vistara and Air India, ensuring smooth execution and compliance with airline protocols.• Managed resource allocation, optimizing manpower and equipment usage to meet daily operational demands.• Implemented and monitored SLAs through rigorous auditing processes, maintaining high standards of operational efficiency.
EDUCATION
CBSE
High School Diploma
NIOS
High School Diploma
Guwahati University
Bachelor's Degree
Gauhati Commerce College
Bachelor of Commerce - BCom, Accounting
ABOUT DHIRAJ MAHATO
Dear Sir/Madam,Warm greetings of the day!I hope this message finds you well. I am writing to express my keen interest in joining your esteemed organization. With an understanding that you are currently expanding your team, I believe my extensive professional experience and skill set would make me a strong candidate for any suitable position within your company.Over the course of my career, I have had the privilege of working at various prominent airports, including Chennai, Kolkata, Delhi, Bangalore, and other key locations across the Eastern and Western regions. In these roles, I have successfully held the following positions:• Senior Manager• Passenger Service Manager• Senior Manager - New Projects• Senior Duty Manager• Airport Manager• Station Coordinator• Duty ManagerFluent in English, Hindi, Bengali, and Nepali, I consider myself a dedicated and reliable professional. My commitment to excellence, coupled with my respect for my responsibilities, positions me as a valuable asset to your team, capable of thriving in any role you deem appropriate.Enclosed, you will find my resume, which provides a comprehensive overview of my work experience and the professional skills I bring to the table.I am confident that an interview would allow me to further demonstrate my enthusiasm and suitability for the role. Please feel free to contact me at your convenience at 09•••••••94 or via email at d••••••••@gmail.com. I sincerely appreciate your time and consideration
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