Dhiraj Kumar Singh
Program Manager II, Workforce Management, Amazon
- Role
- Program Manager Ii at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Dhiraj Kumar Singh
I have about 12 years of qualitative experience, most of which have been in the Workforce Management domain. I specialize in Intraday Management, Reporting, Scheduling and Forecasting. As a Specialist in WFM my role is to focus on delivering key outcomes, develop individuals in my team to succeed, quickly adapt to new learning and obtain amazing results.~ Customer delight is my first priority ~ Learning is big part of my life and I never settle~ Delivering high quality output is my prime goal~ Improving teams knowledge and skill~ Technically I can manage most of WFM/analytics tools availableProfessional SkillsAspect | IEX | Verint | Tableau | Power BI | Microsoft OfficeDomain KnowledgeIntraday Management | Forecasting | Capacity Management | Scheduling | Real Time Adherence | Seat OptimisationIndustry Knowledge (WFM/Analytics support) Telecommunication | Entertainment | Financial | Ecommerce
Experience
Program Manager Ii
Oct 2023 — Present · Bengaluru, IN
Education
Vidya Bharati Chinmaya Vidyalaya
Bachelor of Business Administration - BBA, Business/Commerce, General
2011
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