Dhimant Sahi
Product Manager - Payments and Expense Management @ JPMorgan Chase & Co
- Role
- Product Manager - Payments (Card) & Expense Management at JPMorganChase
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Dhimant Sahi
Product Manager with 6+ years building products and platforms that solve complex business…
Experience
Product Manager - Payments (Card) & Expense Management
Dec 2022 — Present · New York, NY, US
Leading the end-to-end delivery and market launch of Spend Center, JPMorgan’s B2B expense management platform for commercial card clients- Built scalable operating models across testing, onboarding, servicing, incident management, and offboarding workflows, reducing manual effort by 60% and improving process efficiency- Designed KPI frameworks and cross-functional scorecards to track performance and inform executive decision-making, improving SLA adherence by 13%- Defined product requirements and collaborated on API specifications, aligning engineering, compliance, and design teams to deliver Spend Center’s iOS, Android, and web applications on time and within compliance standards- Launched AI/ML-powered transaction categorization, live chat support, and virtual card features, improving NPS by 10 points and reducing servicing response times by 30%- Consolidated five databases into a single reporting dashboard, reducing report generation time by 42% and enabling faster insights- Performed complex data analyses to identify growth opportunities and enhance customer experience, driving a 52% increase in onboarding over 12 months- Built and communicated a multi-year product roadmap through market research, competitive analysis, and user insights, expanding total addressable market by 25%- Designed and deployed an automated NPS feedback loop and led client interviews, accelerating feedback cycles by 45% YoYKey skills applied in this role:Product Development & Strategy: Spend Management Platforms, Feature Prioritization, Roadmap Planning, Backlog Grooming, Mobile & Web Application DeliveryRevenue Growth & Analytics: KPI & OKR Frameworks, Total Payment Volume (TPV) Growth, Data-Driven Decision Making, ROI & Metrics AnalysisCustomer & Market Insights: NPS Analysis, User Research, Market Analysis, Process OptimizationExecution & Operations: Payments Reporting, Agile Collaboration, Cross-Functional Alignment, Operational Efficiency
Education
Texas A&M University-Commerce
Bachelor of Business Administration - BBA
The University of Texas at Dallas
Master's degree
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