Dhiman Kumar

WORK HISTORY

EDUCATION

ABOUT DHIMAN KUMAR

Highly organized and goal-driven individual with excellent communication skills to deliver Data Protection, Backup, and Recovery services. Worked closely with customers to resolve complex system-level problems on multiple platforms such as UNIX and Windows Server. Possess software skills in NETBACKUP, HP Data Protector, NETWORKER, AVAMAR, ServiceNow, and Service Manager. Perform initial backup runs, develop upgrade plans, and conduct server testing as per requirements. Manage various technical operations and prioritize client services to ensure prompt resolution. Maintain Data-Domains and perform shut down activities, including alert suppression, to ensure smooth operations. Create and maintain technical documentation for all related activities to ensure accurate and up-to-date information. Provide better understanding and support to other infrastructure teams, fostering collaboration and knowledge sharing. Conduct day-to-day operational administration tasks to ensure backups are occurring and failure logs are identified and addressed in a timely manner. Maintain a consistently high level of service delivery for incidents, requests, and changes, ensuring customer satisfaction. Hold certifications in AWS Cloud Practitioner, Azure Fundamental 900, and Certified in Dell ISMv4, showcasing expertise in cloud computing and IT infrastructure management.