Dhilen Mamtora

About Dhilen Mamtora

Transforming Enterprise Infrastructure, Cloud Operations, Build Support Organizations is what I do. Building the future of technology is why I wake up every morning. I believe in creating global cloud operations that never sleep. Over 19+ years, I\'ve transformed IT infrastructure, cloud operations and Support groups for Fortune 500 organizations, currently leading Dell\'s worldwide cloud operations serving hundreds of enterprise customers across 40+ countries. When systems fail, businesses stop - I ensure they never or rarely do. Built 45+ member global teams that deliver 99.99% uptime for mission-critical services. Transformed legacy infrastructure into cloud-first architectures that scale seamlessly and cut operational costs by 30%. Led digital transformation initiatives worth $5M+ that didn\'t just modernize technology - they revolutionized how businesses operate. Reduced incident response times by 60% through strategic automation and process enhancements. Achieved 95% employee retention in high-turnover technical roles through purposeful leadership and career development. Managed P&L budgets while consistently delivering under budget and ahead of schedule. While building today\'s infrastructure, I\'m preparing for tomorrow\'s AI-powered operations. I understand how Generative AI and Agentic AI will reshape IT operations—from autonomous incident resolution to intelligent resource optimization. My teams are positioned to integrate AI-driven automation that will transform reactive operations into predictive, self-healing systems. What drives me: The intersection of technology and human potential. I don\'t just manage infrastructure - I build the technological foundation that enables Fortune 500 companies to innovate, compete, and win in the digital economy. Currently seeking: Director-level opportunities where I can leverage my proven track record of scaling global IT operations, leading enterprise transformation, and building high-performing technical teams that deliver business-critical results. Let\'s connect if you\'re building something extraordinary and need a technology leader who turns complexity into competitive advantage.

Experience

1. Global Leader - IT Infrastructure - Saas - Global Cloud Operations

   Dell Technologies

   Mar 2017 — Present · Pune, IN

   Directed enterprise-scale multi-cloud digital transformation spanning Azure, AWS, and GCP platforms, managing global SaaS infrastructure supporting active users across 20+ countries.• Led high-performance engineering teams of 30+ specialists across DevOps, SRE, and cloud operations, implementing capacity planning methodologies that reduced resource waste by 25%.• Established enterprise observability ecosystem leveraging Grafana, Prometheus, Datadog, Azure Monitor, CloudWatch, and Zabbix, providing real-time insights to executive stakeholders.• Orchestrated vendor relationship management negotiating enterprise agreements while maintaining strategic technology partnerships and within specified budget.• Executed crisis management and disaster recovery protocols during critical business incidents, ensuring minimal service disruption and maintaining customer SLA commitments exceeding 99.99%.

Education

• University of Mumbai

  B.Com

  1999 — 2002

Skills

• Technical Support
• Itil V3 Foundations Certified
• Talent Management
• Incident Management
• System Administration
• Service-Level Agreements (Sla)
• Recruiting
• Itil
• IT Service Management
• Problem Management
• Stakeholder Management
• Bpo
• Service Delivery
• Business Process Outsourcing (Bpo)
• Event Management
• Service Management
• Vendor Management
• Service Desk
• Technical Presentations
• Project Management
• Talent Acquisition
• Management
• Network Operations Center (Noc)
• Information Technology
• Cloud Computing Iaas
• Sla
• Help Desk Support
• People Management
• IT Operations
• Training
• Change Management
• Information Security
• Team Management
• Escalations Management
• Customer Satisfaction
• Leadership
• Windows Server