Dherandra Kumar Upadhyay
Operation Manager at Teleperformance India| P&L | Service Delivery | Business Travel | Strategic Planning | Lean Six Sigma Green Belt | Project Management | Center of Excellence | Offshoring & Outsourcing Implementation.
- Role
- Operations Manager at TP
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Dherandra Kumar Upadhyay
Over 16 years of experience in the customer service industry, covering the global markets. Specialization in the operational center of excellence, business development and project management to drive performance & customer experience.Leading P&L oversight with a focus on operational profit and cost optimization. Effectively building efficiencies through process improvements (Lean Six Sigma Green Belt), automation and business Offshoring/Onshoring opportunities.A people leader with attributes and skills on change management, team building through delegation and empowerment and most importantly through emotional intelligence.
Experience
Operations Manager
Nov 2019 — Present · Gurgaon, IN
Managing the air fulfilment processes for EMEA and APAC accounts, this involves back office process for ticketing, refunds, ADM and invoices with a span of 125+ FTEs.Successfully completed Lean Six Sigma Green Belt Project to improve the overall productivity and quality of the process and paved the way for the further business opportunity.
Education
Merrut University
Bachelor of Arts (B.A.), English Language and Literature/Letters
2001 — 2004
K K Jain Inter College
Bachelor's degree, English Language and Literature/Letters
1998 — 2004
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