Dheerendra Shukla

About Dheerendra Shukla

I am an aspiring operations leader with a strong foundation in Quality and content moderation because knowing your business inside out is where real leadership begins.What drives me?🤌 People. I try on creating work environment were teams performed at their best without sacrificing their personal lives. Leadership, to me, is about balance between delivery results while nurturing growth. My journey started in quality where I learned the art of precision and process excellence. But I wanted more. I wanted to lead, inspire and share the lessons of great leadership. that\'s why I transition into Operations, ringing my quality mind set along for the ride. Today I am looking for opportunities that let me grow in the customer service space while helping others see the corporate world to a lens of support, collaboration and progress.So if you believe in building teams that delivers and thrive. Let\'s connect

Experience

1. Operations Team Lead

   TP

   Jul 2025 — Present · Chennai, IN

   Leading a high-performing team in KYB (Know Your Business) operations, ensuring efficient and accurate processing of customer due diligence and risk assessment- Overseeing daily operations, monitoring performance metrics, and implementing process improvements to drive quality, productivity, and customer satisfaction- Collaborating with cross-functional teams to ensure seamless integration of KYC processes with broader banking operations- Providing coaching, guidance, and development opportunities to team members to enhance their skills and performance- Ensuring compliance with regulatory requirements, internal policies, and industry standards*Key Skills:*- KYC (Know Your Customer)- KYB (Know your Business)- Risk Assessment- Team Leadership- Operations Management- Process Improvement- Customer experience Speak, write, and read fluently in English Excel, Powerpoint, Word, Outlook

Education

• Mahatma Jyotiba Phule Rohilkhand University

  Bachelor's in computer application, BCA

  2017 — 2020

• Jetking Bareilly

  Diploma of hardware and network engineering, Computer Science

• Shri Venkateshwara University - India

  Master of Business Administration - MBA, Information Technology and Human Resources