Dheeraj Suresh Nair

About Dheeraj Suresh Nair

Results-driven insurance professional with hands-on experience managing end-to-end motor…

Experience

1. Resolutions Handler

   Direct Line Group

   Mar 2025 — Present · Liverpool, GB

   Manage End-to-End Claims Process: Handle motor claims (injury and non-injury) from initial reporting to resolution, including documentation, evaluation, and settlement, ensuring timely and accurate outcomes.• Customer and Claimant Support: Provide empathetic and professional assistance to Motability Scheme customers and third parties, addressing queries and guiding them through the claims journey.• Investigate Claims: Assess policy and legal liabilities by conducting inquiries, coordinating with internal and external suppliers, and ensuring compliance with insurance regulations.• Fraud Detection: Identify and investigate potential fraudulent claims using established procedures to protect the company and customers from financial loss.• Caseload Management: Prioritize and manage a portfolio of claims, allocating case reserves and adhering to company standards for efficient processing.• Liaise with Stakeholders: Collaborate with repairers, solicitors, loss adjusters, and other professionals to facilitate claim settlements and ensure high-quality customer service.• Regulatory Compliance: Apply knowledge of insurance best practices, legal requirements, and industry standards to ensure fair treatment of customers and adherence to Financial Conduct Authority (FCA) guidelines.

Education

• University of Liverpool

  Master's degree, International Business

• University of Calicut

  Bachelor of Business Administration - BBA, Marketing