Dheeraj Kumar Soni

Product Manager @Infinite Uptime

Gurugram, IN

AI impact • Shipped AI chatbot & diagnostics flows that improved access to critical insights +35%, accelerating troubleshooting for reliability teams. • Reduced diagnostic time 54%(5.5 → 2.5 mins) in the analytics app by re-designing flows, prompts, and evaluation loops. • Built low-cost agentic automations for GTM/ops (planner/critic/executor patterns), streamlining research and signal surfacing. • Revamped Control Room View (CRV) UX + query strategy → +30% DAU and 25% faster data retrieval.Platform PM (foundation & scale) • Owned the platform roadmap across data, UX, and services; prioritized common components and APIs used by 9 apps. • Led a full UI revamp across nine apps—Design Review → Dev Review → QA → UAT—standardizing IA, tokens, and patterns to speed delivery and reduce rework. • Defined platform guardrails (telemetry, eval sets, latency/cost budgets, error taxonomies) to make AI features reliable and measurable.Growth & onboarding outcomes • Rebuilt enterprise onboarding into a repeatable workflow: reduced installation delays 40% and unlocked $18M+ ARR by pulling revenue forward. • Led implementation of Usage Analytics to all apps to improve product/feature decisions. • Mobile engagement initiative: driving higher customer touchpoints with a field-friendly app (faster alerts, offline cache, task flows) to boost retention and activation.Execution & reliability • Ran cross-functional sprints with Engineering, UX, and CS to deliver on time; used RCA to harden reliability and simplify support. • Standardized site-readiness and automation checks to accelerate deployments and cut hand-offs. • Acted as point of contact to the Embedded team to drive cross team execution for new innovations.