Dheeraj Maken
Financial Crime and Compliance Leader @ Everest Group | Program Management,Business Development | Ex - Accenture Strategy
- Role
- Practice Director at Everest Group
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Dheeraj Maken
Over the past decade, I’ve had the privilege of working with leading banks, insurers, and…
Experience
Practice Director
Feb 2022 — Present · Gurugram, IN
Practice Director at Everest Group, spearheads business development initiatives, focusing on relationship building with C-level executives within the financial services sector and beyond, specialise in go-to-market strategy, peer intelligence, mergers & acquisition support, SLA/KPI benchmarking, risk and compliance frameworks and sourcing decisions for clients in Banking & Financial services vertical. Skilled in complex problem solving in new areas, aiding senior business leaders to take better decisions for their core operations strategy, and authoring market shaping reports and Thought Leaderships/Whitepapers. Prior to my current role, I navigated the world of customer service strategy, process redesign, contact center process standardization, and end-to-end digital transformation at Accenture Strategy and Wipro BPS, leveraging these experiences to drive efficiencies and elevate customer experiences
Education
Management Development Institute, Gurgaon
MBA, Marketing and Operations
2013 — 2015
Skills
- Vsam
- Business Analysis
- Ibm Utilities
- Ibm Mainframe
- Strobe
- Jcl
- C
- Unix
- Sclm
- Spufi
- Sdsf
- Fileaid
- Db2/Sql
- Cobol
- Informatica
- Unix Shell Scripting
- Ims
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