Dheeraj Ashiwal

About Dheeraj Ashiwal

As an accomplished professional with over 25 years of experience in IT Industry, I have demonstrated expertise in managing complex operations and delivering strategic results. Having a track record of success in a variety of senior leadership roles, including as an Account Delivery Head and Operations Head for Vertical, and as an IT Infrastructure Head for the US region.Throughout my career, I have leveraged my strong business acumen and analytical skills to drive operational excellence and continuous improvement. I have a proven ability to develop and execute strategies that align with business objectives, optimise resources, and achieve results. A skilled communicator and relationship builder, able to collaborate effectively with internal and external stakeholders, including cross-functional teams, clients, and partners.In addition, Having a deep understanding of technology and infrastructure management, and have developed expertise in leading large-scale projects and initiatives, experienced in managing budgets, building high-performing teams, and developing talent.

Experience

1. Account Delivery Executive (Cloud Infrastructure Services)

   Wipro

   Dec 2020 — Present · IN

Education

• Kendriya Vidyalaya

  12th

  1985 — 1993

• Delhi University

  Graduation

  1993 — 1996

Skills

• Sla
• Verint
• Business Transformation
• Vendor Management
• Nice Call Recording
• Contact Centers
• Service Level Agreements
• Asterisk Ip Pbx
• Bpo
• Call Center
• IT Service Management
• Solution Architecture
• Incident Management
• Transition Management
• Team Management
• IT Outsourcing
• Service Management
• Service Delivery
• Avaya Communication Manager
• Telecommunications
• Global Delivery
• Pre-Sales
• Service-Level Agreements (Sla)
• IT Operations
• Offshoring
• Cloud Computing
• Call Centers
• Business Process Outsourcing (Bpo)
• Outsourcing
• Itil
• Managed Services