Dheeraj
Salesforce | 4x Salesforce Certified | Salesforce Industries | Integrations
- Role
- Signature Success Engineer at Salesforce
- Location
- North Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Dheeraj
Salesforce Engineer with strong expertise in Apex, LWC, and OmniStudio, focused on…
Experience
Signature Success Engineer
Jan 2023 — Present · Hyderabad, IN
Experienced Developer Support Engineer with a strong record of assisting third-party developers inimplementing and designing features within the Salesforce ecosystem. Skilled in resolving queries,debugging issues, and identifying root causes to ensure customer satisfaction.Proficient in helping customers meet their business needs by assisting them in designing, developing, and implementing standard and customized solutions using Apex, Async, Bulk, Flows, and facilitating system integrations with third-party applications via REST/SOAP APIs, middleware tools, and web services, Event-Driven Architecture, and more.Additionally, staging updated with Salesforce best practices, industry trends, and new features to continuously improve development processes and outcomes, while also providing technical training related to new features to ensure their efective utilization for fulflling business requirements.Collaborates eectively with cross-functional teams, including Product and R&D, to address complex challenges such as bugs and product improvements. Demonstrates exceptional customer handling and problem-solving skills, resulting in high customer satisfaction scores and ensuring a positive customer experience.Involvement in handling SEV 1, management-level escalated cases requiring immediate attention, and critical cases, ensuring smooth resolutions. Maintained KPI scores, exceeding overall productivity targets by approximately 150%, showcasing efciency and efectiveness in handling tasks. Achieved a commendable CSAT score of 4.69, indicating consistently high customer satisfaction.Actively participated in hiring drives for both lateral entries and freshers, contributing to building a skilled and diverse technical support team. Provided mentorship to new resources, offering insights into Salesforce processes, job responsibilities and contributing to their successful integration into the team
Education
CGC College of Engineering, Landran
Bachelor of Technology - BTech
2016 — 2020
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