Dheeraj Yadav

About Dheeraj Yadav

Strategic global delivery, sales and transformation leader with 20+ years of experience driving enterprise-scale digital, AI, and operational transformation across technology, media, healthcare, information services, and financial services organizations. I bring deep expertise in global operations strategy, consulting, presales/solutioning, transitions, establishing and scaling GCCs, P&L ownership, process re-engineering, and automation, with a strong track record of mobilizing complex multi-country programs, scaling global delivery teams, and partnering with C-suite stakeholders to deliver predictable business, financial, and customer outcomes.Currently leading global engagement of professionals across multiple regions, driving cloud- and AI-enabled operating models, large transformation initiatives, and strategic client engagements from deal pursuit through stabilization and steady-state delivery, while also spearheading strategic initiatives across AI/ML data services, FinTech, Trust & Safety, and Risk Operations.Passionate about building high-performing leadership teams, enabling organizational scale, and fostering inclusive cultures that consistently deliver measurable impact.

Experience

1. Senior Director Ioa

   Cognizant

   Jul 2024 — Present · Hyderabad, IN

   Lead global delivery and operational transformation for a leading technology company while driving strategic initiatives that align innovation with long-term organizational growth and resilience.Oversee end-to-end solution design, including location strategy, talent acquisition, IT and workspace enablement, and legal compliance for scalable global expansion.Lead solutioning, consulting, and proposal development for multimillion-dollar engagements; negotiate commercial terms and strategic partnerships. Develop customized client engagement programs aligned to business goals and growth objectives.Industry exposure spans Technology, FinTech, BFSI, Content Operations, Healthcare, Media, Publishing, and Generative AI.

Education

• MICA | The School of Ideas

  Post Graduate Certificate Programme in Market Research and Data Analytics

  2017 — 2018

• Kurukshetra University

  B. Tech, Electrical & Electronics Engineering

  2001 — 2005

Skills

• Secondary Research
• Pre-Sales
• Valuation
• Business Intelligence
• Consulting
• Business Analysis
• Competitive Analysis
• Market Intelligence
• Strategic Planning
• Business Development
• Primary Research
• Management
• Analytics
• Business Strategy
• Resource Optimization
• Competitive Intelligence
• Market Analysis
• Business Solutions Development
• Team Management
• Strategy
• Project Management
• Emerging Markets
• Business Information
• Data Analysis
• Crm
• Segmentation
• Process Automation
• Leadership
• Report Writing
• Analytical Skills
• Market Research
• Analysis