Dheeraj Upraity

About Dheeraj Upraity

Everise relies on my expertise as Lead WFM Vendor Management to optimize scheduling and forecasting processes across multiple geographic and vendor sites. My role focuses on facilitating client interaction, managing real-time schedule adherence, and delivering operational reports to ensure alignment with business objectives. With over 7 years of workforce management experience, I contribute to enhancing customer and employee experiences through resource optimization and operational efficiency. My analytical skills support data-driven process improvements and enable seamless collaboration between internal teams and external stakeholders.

Experience

1. Lead Workforce, Vendor Management

   Everise

   Aug 2023 — Present · Delhi, IN

   With my current role as a WFM Lead, Vendor Management – WFM as a Service at Everise, I bring specialized expertise in workforce management outsourcing, client engagement, and end-to-end scheduling operations that deliver measurable value to partners across diverse industries.At Everise, I oversee the delivery of Workforce Management as a Service (WFMaaS) solutions, ensuring accurate forecasting, optimized schedules, and real-time support for client programs. I collaborate directly with stakeholders to design workforce strategies that balance operational efficiency, service-level compliance, and employee engagement.Some of the key strengths I bring include:* Client-Focused WFM Delivery: Experience managing workforce solutions in an outsourcing model, tailoring strategies to unique client requirements.* Scheduling & Forecasting Leadership: Skilled in developing accurate staffing models and efficient schedules that optimize costs while protecting service standards.Cross-Functional Collaboration: Strong track record of partnering with client operations, HR, and technology teams to align workforce plans with business goals.* Data-Driven Optimization: Expertise in leveraging WFM platforms and analytics to enhance productivity and support continuous improvement initiatives.

Education

• Dr. B. R. Ambedkar University, Agra

  Bachelor's degree, Biochemistry

  2013 — 2015