Dheeraj Tanwar
Customer Support Representative @Concentrix Limited Company
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WORK HISTORY
Customer Support Representative @Concentrix Limited Company
Gurugram, IN
Customer Support and Issue Resolutiono Address and resolve customer inquiries, complaints, and escalations efficiently while providing a personalized experience.2. Technical and Process Guidanceo Assist advisors in resolving complex issues and troubleshoot technical or operational challenges.3. Documentation and Reportingo Accurately document customer interactions and prepare regular performance or issue-tracking reports.4. Quality Assurance and Training Supporto Monitor advisor performance for quality adherence and share constructive feedback for improvement.5. Process Improvement and Complianceo Identify opportunities for process enhancements and ensure compliance with company policies and standards.
EDUCATION
CareerEra
1 YEAR PGP IN DATA SCIENCE
MDU Rohtak
Bachelor's degree
ABOUT DHEERAJ TANWAR
Detail-oriented and highly motivated Data Analyst with a strong foundation in data analysis, visualization, and statistical methods. Skilled in tools like SQL, Excel, and Python to extract, analyze, and interpret complex datasets. Proficient in creating actionable insights through visualization tools like Tableau and Power BI. Eager to leverage my technical skills and problem-solving abilities to contribute to business growth while continuously learning and adapting to industry requirements. Open to exploring diverse projects and expanding my expertise in data-driven decision-making.
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