Dheeraj Sharma
Co-founder & COO @The Velvet Tails
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WORK HISTORY
Co-founder & COO @The Velvet Tails
Faridabad, IN
As Co-Founder & COO of The Velvet Tails, I lead end-to-end operations, supply chain, and execution for a premium pet lifestyle brand focused on comfort, design, and quality.My role spans:Building and scaling operations from ground upVendor sourcing, manufacturing coordination & quality controlProduct development for premium pet accessories and lifestyle productsPricing, margins, inventory planning & fulfilment strategyOverseeing brand execution across e-commerce, marketplaces & offline channelsWorking closely with the founding team on growth strategy, fundraising readiness & executionDriven by the vision of creating a luxury yet accessible pet brand where style meets comfort and paws truly meet plush.
EDUCATION
Alagappa University
Bachelor's degree
Programming Hub
Full-Stack Development
ABOUT DHEERAJ SHARMA
As a Training & Quality Team Lead at Zomato, I leverage my BA in Business Administration and Management and my customer satisfaction expertise to design and deliver effective training programs for the operations team. I have over 7 years of experience in the online food delivery industry, having worked as a Training Lead, an Operations Team Lead, and a Senior Associate at Zomato, and as a Senior Customer Care Executive at Jabong. I have developed strong analytical skills, communication skills, and leadership skills, and I have contributed to the improvement of key performance indicators, such as customer retention, service quality, and employee engagement. I am passionate about empowering and motivating the team to achieve excellence and deliver exceptional customer service. I am also committed to learning and growing professionally, and to aligning my work with Zomato\'s mission, vision, and values.
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