Dheeraj Sharma

About Dheeraj Sharma

As Associate General Manager – HR at HCLTech, I lead the global HR operations function, overseeing critical aspects of employee service delivery across the full employee life cycle. I have played a strategic role in the implementation, stabilization, and continuous optimization of UKG and ServiceNow (HRSD) platforms to support a globally distributed workforce. My focus lies in building scalable HR processes, ensuring compliance, and delivering a consistent, high-quality global employee experience. Core Responsibilities: Global HR Operations Leadership: Manage a cross-regional team responsible for end-to-end employee services including onboarding, job changes, benefits, transfers, exits, and offboarding. Enterprise HR Systems Implementation: Led full-cycle global implementations of UKG and ServiceNow HRSD, including design workshops, configuration, integrations, data migration, UAT, training, change management, and go-live support. Employee Life Cycle Services: Own and continuously improve all stages of the employee journey—from pre-onboarding to exit—ensuring policy alignment, SLA adherence, and regional compliance. HR Ticket Management: Oversee global HR ticketing operations using ServiceNow, ensuring high-quality case resolution, SLA management, escalations, analytics, and process automation. Process Governance & Compliance: Drive governance frameworks for HR operations, data privacy, and audit-readiness across geographies. Stakeholder Management: Collaborate closely with internal teams—Talent Acquisition, Payroll, IT, Legal, Regional HR Leads—and external vendors to deliver seamless services. People Management: Lead and mentor a high-performing global HR operations team, fostering collaboration, ownership, and continuous development.Key Achievements:Successful design, testing, and global deployment of UKG and ServiceNow HRSD, enabling unified HR service delivery across multiple countries.Standardized global onboarding and life cycle management processes and implemented paper less joining.Reduced HR case resolution times by implementing automated workflows and enhancing reporting/analytics dashboards in ServiceNow.Supported the HR transformation journey by introducing self-service, automation, and AI-driven ticket routing within ServiceNow.Built a scalable service delivery model, ensuring operational resilience, cost optimization, and improved employee NPS.Tools & Technologies: UKG (Pro, Dimensions), ServiceNow HRSD, MS Excel, Power BI, reporting dashboards and Internal HCL systems (HRIS, ticketing, payroll interfaces)

Experience

1. Associate General Manager

   HCLTech

   Jan 2025 — Present · Noida, IN

Education

• Sikkim Manipal University - Distance Education

  Master of Business Administration (M.B.A.), Marketing/Marketing Management, General

  2011 — 2013

• Digamber Jain Inter College

  10+2, Business/Commerce, General

  1994 — 2000

• Delhi University

  Bachelor’s Degree, B.Com

  2000 — 2003