Dheeraj Samudrala
Aspiring Cloud / DevOps Engineer | Production Operations Background | AWS • Linux • Terraform • CI/CD • Docker • Kubernetes
- Role
- Lead Customer Support Representative at Groupon Shared Services Private Ltd
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Dheeraj Samudrala
Cloud Support / Cloud Operations professional with over 11 years of total experience, including 2+ years of relevant hands-on experience in cloud and DevOps technologies.Currently working at Groupon in Customer Success and Operations, with strong exposure to operational troubleshooting, process-level RCA, SOP documentation, and cross-functional collaboration.Hands-on with AWS, Linux, Terraform, Jenkins, Docker, Ansible, and CI/CD pipelines through structured learning and end-to-end projects.Seeking Cloud Support Engineer, Cloud Operations Engineer, or Junior DevOps (L1/L2) roles where operational discipline and cloud fundamentals can be applied effectively. Let’s connect! I’m open to collaborations, internships, and entry-level cloud roles — especially in startups or growing cloud-focused teams.Key Skills: AWS | Linux | Docker | Jenkins | Terraform | Kubernetes | CI/CD | Cloud Monitoring | Technical Support | Problem Solving GitHub: github.com/dheerajsam
Experience
Lead Customer Support Representative
Groupon Shared Services Private Ltd
Nov 2014 — Present · Chennai, IN
Manage escalated customer cases for the Goods category, ensuring effective and timely resolutions.Collaborate with internal teams and merchants to solve complex issues requiring technical coordination.Mentor junior team members, assist with difficult queries, and identify opportunities for process improvement.Developing cloud and automation knowledge to enhance problem-solving and efficiency in day-to-day operations.
Education
Intellipaat – AWS DevOps Masters Program (Training)
Online Certification – 2024
Anna University Chennai
Master of Computer Applications (M.C.A.), Computer Science
2010 — 2013
Patrician College of Arts & Science
Bachelor of Computer Applications (B.C.A)
2006 — 2009
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