Dheeraj Narwani

About Dheeraj Narwani

I am a qualified and high performing individual with excellent professional and technical skills achieved via rich cross-functional exposure of over 17 years across the industry.I am an innovative thinker, able to apply analysis and creativity to problem solving. I am a highly personable, self-motivated and diligent individual with flexibility to adapt to new situations. My core competencies include Training & Development, Operations Management, Client Servicing, People Management, Quality Assurance, Customer Experience and Liaison & Coordination.I have thorough exposure across developing and delivering Individual Training and Instructional Programs, Driving Customer Experience via Csat and NPS, Nurture the new hire and help them grow from Beginner to an Expert. Driven by high energy levels and technical competence, my long-term experience in the service industry has taught me how to meet and exceed each customer\'s expectations with service that sells.

Experience

1. Head - Talent Transformation

   IGT Solutions

   Aug 2023 — Present · Gurugram, IN

   Responsible of managing Product and Process Training for International Airlines, Hotels, Cruises and Data Annotation team. Supporting business with span of colleagues across APAC region.

Education

• CKC, GPS & GIC

  Guru Harikishan Degree College, Business/Commerce, General

  2002 — 2005