Dheeraj Kumar Singh
Team Team leader at Team Computers
- Role
- Technical Support Engineer (L2) at Team Computers
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Dheeraj Kumar Singh
Company Name: Team Computers Pvt.Ltd Formal Title : Technical Support Engineer (L2) Time Period : 15’Th Jan 2019 to till. Client Company: IDBI Bank Private Ltd. Formal Title : Remote Support Engineer Special Responsibility: Remote Support to all locations all over India for Both Hardware and Software. JOB RESPONSIBILITIES • Backup of Project Manager with Team • Attending escalations and ensuring reduction in escalation along with achieving resolutions within SLA of response and resolution time more than 98% • Project performance achievement with Resource availability and performance • Coordinating with Vender, IM with SDM and backend team for spares arrangement & backup arrangement. • Reviews for AMC calls with Customer and internal team in a week. • Reporting like Daily Call report, Weekly Call Report, MIS, Productivity report
Experience
Technical Support Engineer (L2)
Jan 2019 — Present
Education
University of Mumbai
Art/Art Studies, General
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