Dheeraj Kumar
Process Associate at TCS
- Role
- Process Associate at Tata Consultancy Services
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Dheeraj Kumar
As a Process Associate at Tata Consultancy Services (TCS), I execute transactions for a digital marketing project in the media and communication domain, ensuring quality standards and client satisfaction within the agreed SLAs and SOW. I also contribute to customer service delivery, operations improvement, knowledge management, audits, and compliance, using analytical tools and techniques to solve business problems. I hold a Bachelor of Commerce degree from the University of Delhi, with a focus on business, management, marketing, and related support services. I have also completed an O level certification in information technology from NIELIT, an advanced diploma in financial accounting from DICS, and a certificate in business analysis from TCS, which demonstrate my diverse skills and knowledge in the field. I have received multiple awards for my performance and contribution, such as the Learning Achievement Award, the Star of the Month Award, and the Continuous Feedback Star Award. My goal is to support the growth and excellence of my company and my clients, while expanding my learning and expertise in digital marketing and business analysis. I am passionate about teaching and attending events, and I enjoy meeting new people over a cup of coffee. Feel free to connect with me to learn more about me.
Experience
Process Associate
Jun 2022 — Present · Bengaluru, IN
To execute transaction as per prescribed guidelines and timelines with the objective of meeting the quality standards and SLAs laid out by the client within the limits of agreed SLAs/SOW, corporate and client guidelines. I am responsible for customer service delivery, operations improvement, knowledge management,audits and compliance, personal development.
Education
NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)
O level, Information Technology
2017 — 2018
Delhi University
Bachelor of Commerce - BCom (hons.), Business, Management, Marketing, and Related Support Services
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