Dheeraj Hunsur Nagendra Kumar

Customer Support Advisor @Bank Of Scotland

Glasgow, GB

Greet banking customers as they enter the branch and direct them to the area of the branch thatbest meets their needs.*Set up and manage customers’ accounts including managing cheque, cash and direct debit payments and withdrawals.*Deal with customer enquiries, including resolving common issues related to debit cards, credit, loan and savings accounts ensuring a satisfactory resolution.*Discuss financial products and services that would benefit the customer such as credit cards, retirement accounts, insurance policies and cheque books.*Maintain detailed records on all customer transactions.*Use a till system to process UK and foreign currency transactions.*Support customers to complete loan and mortgage applications.