Dheeraj Chowdhary

Assistant Manager (Team Lead) @Genpact

Gurugram, IN

In my current role, I lead AML operations and transaction monitoring, ensuring theeffective management of end-to-end processes. I oversee team performance by monitoring KPIs andKRIs, ensuring adherence to service level agreements while conducting high-risk investigations. Myresponsibilities include reviewing escalated cases, assessing EDD documentation, and making risk-based decisions in compliance with internal policies and regulatory requirements. I also enhanceprocess efficiency by collaborating with AI/ML teams to streamline dashboards and improveinvestigative insights.Achievements: I have successfully collaborated with the ML/AI team to develop a unified dashboardworkflow that consolidates blockchain analytics, significantly reducing investigative efforts and enhancing audit readiness. Additionally, I have filed over 300 SARs/STRs annually, maintaining a100% compliance rate and improving detection accuracy by 30% through optimized monitoringprocesses. My leadership in a lookback case closure project has earned client appreciation formeeting deadlines without SLA breaches.

Guru Gobind Singh Indraprastha University

Bachelor of Technology - BTech