Dheeraj Bagga

Associate Consultant @Tata Consultancy Services

Bengaluru, IN

Delivered transition of Digital Workplace services from client FTE teams to TCS delivery, ensuring continuity, SLA adherence, and improved service quality.Designed and deployed automation workflows using Power Automate & Copilot Studio, reducing manual service desk effort and improving SLA compliance.Piloted Microsoft 365 Copilot integrations across Teams and SharePoint Online, demonstrating measurable productivity and collaboration benefits.Coordinated SLA-based IT service delivery, consistently achieving adherence and improving user satisfaction scores.Contributed to a Digital Workplace cost optimization program, implementing automation and process improvements that delivered measurable savings.Mentored and upskilled engineers in automation, endpoint management, and Copilot adoption, strengthening delivery capability across global teams.Architected secure and scalable M365 solutions, enhancing messaging, collaboration, and endpoint reliability across enterprise clients.Designed Exchange Online architecture and aligned with organizational compliance and SLA requirements; extending expertise to Proofpoint integration for advanced email security.Streamlined portfolio demand intake processes by collaborating with product teams and governance forums, ensuring alignment of engineering initiatives with strategic M365 objectives.Drove modernization and automation across M365 infrastructure, implementing AI-driven copilots and workflow automation to improve reliability, user experience, and operational efficiency.

Chandigarh Engineering College

Bachelor of Technology (B.Tech.)