Dhayanidhi Paranthaman

About Dhayanidhi Paranthaman

Highly effective operations manager with extensive experience in Banking and Commercial…

Experience

1. Operations Manager

   Fss

   Sep 2022 — Present · IN

   Handling the team of Card operations, Application process and Tech support.• Managing day-to-day card operation activities and being responsible for banking operations related to queries.• Responsible for UAT testing’s, automation, and product migration activities.• Coordinating with FIME, VISA, NPCI and Card Perso-Vendor’s for card-related queries.• Executing SQL queries for the respective user to take the necessary reports based on the banking customer request.• Supporting and Configuring the Cards-Related Information’s in the CMS application and Switch applications• Maintaining an inventory for the requirements of the production supplies and coordinating with the bank products team.• Closely interacting with applications, switch and hardware support personnel for resolution of any problems and solutions.• Be proactive in handling internal and external audits like NPCI, PCI-DSS, INFO-SEC, and client audits.• Communicating product-related issues and concerns to vendors• Ensuring all vendor activities adhere to the company policies.• Maintaining and verifying all the vendor billings and ensuring the same is submitted to the finance team for payment settlements.• Review the employee\'s performance on KRAs and KPIs as per the company guidelines.

Education

• University of Madras

  Graduation

• University of Madras

  Master's degree