Neha D.

About Neha D.

With a Master\'s degree in HCI and over 8 years of combined academic and industry experience, I am a Senior UX Researcher specializing in the complex needs of technical and enterprise users. My career is built on a foundation of rigorous academic research, which I now apply to drive product strategy for some of the world\'s leading technology platforms.My journey has taken me from foundational research at Google on Kubernetes documentation to leading strategic initiatives at Microsoft and IBM. I specialize in understanding the nuanced workflows of developers, data scientists, and ML engineers and other technical audiences as they navigate cloud services and AI-powered tools. At Microsoft, I my research helped launch the \"Ask Learn\" AI assistant on Documentation, and my work continues to shape how AI can enhance productivity and collaboration of our content creators to deliver best in class developer docs.I am passionate about translating deep user insights into actionable recommendations that create intuitive, powerful, and user-centric technology.

Experience

1. Senior User Experience Researcher

   Microsoft

   Feb 2022 — Present · San Francisco, CA, US

   Led foundational and evaluative research for the Microsoft Learn platform, directly influencing the product roadmap for millions of developers and technical professionals.Drove key research initiatives for Ask Learn, an AI-powered assistant resulting in a more efficient and user-friendly way for customers to learn from documentationInitiated and led internal research with content creators to identify collaboration pain points, delivering insights that are now informing the strategy for AI-assisted content creation tools.Researched the end-to-end journey of early-stage startups (including YC and other high propensity startups) on Azure, delivering insights that helped shape programs and resources to accelerate cloud and AI adoption.Conducted end-to-end research for internal seller enablement tools, identifying key opportunities to improve operational efficiency and team collaboration, which contributed to increased seller productivity.

Education

• University of Michigan - School of Information

  Master of Science - MS, Human Computer Interaction

  2017 — 2019

• MCM DAV College

  B.A, Economics and Literature

• Christ University, Bangalore

  Master’s Degree, English Language and Literature

Skills

• Data Analysis
• Content Development
• Content Writing
• Editing
• Web Content
• Operational Risk Management
• Credit Analysis
• Dita Xml
• Copy Editing
• Technical Writing
• Credit
• Risk Management
• Basel Ii
• Performance Attribution
• Credit Risk
• UX Design
• Paper Prototyping
• Usability Testing
• Interviewing
• Interaction Design
• Adobe Photoshop
• Sketch
• Human Computer Interaction
• Html
• Cascading Style Sheets (Css)
• Python
• Microsoft Office
• Darwin Information Typing Architecture (Dita)
• Public Speaking