Dhawal Thumar
Customer Service Lead @ LotusFlare | Ex-Amazon | 11 YOE in Cx Support.
- Role
- Customer Service Lead at LotusFlare
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Dhawal Thumar
Customer service enthusiast with 10+ years in customer service with dedication to operational leadership and a passion for driving customer excellence. I\'ve experience with setting up and scaling large teams and have managed full gamut of customer service in various leadership capacities. I also have a knack for detail and led various process and dollar-saving initiatives. People also know me as an active listener, one with an executive presence and passionate about mentoring and shaping people to be the best version of themselves.
Experience
Customer Service Lead
Jun 2024 — Present · Pune, IN
Overseeing Nomad eSIM’s customer service strategy, developing a robust multi-channel support infrastructure, and ensuring operational excellence. This role includes recruiting and mentoring a high-performing team, integrating advanced CRM systems and AI technologies. Regular data analysis and cross-functional collaboration ensuring continuous improvement, driving customer satisfaction, business growth, and foster brand loyalty in a global market.
Education
DY Patil University
Master of Business Administration - MBA, Business Analytics
Sri Chaitanya Jr. College
Intermediate - BIE, MPC
2008 — 2010
Hasvita Institute of Science & Technology
Bachelor's degree, Electrical, Electronics and Communications Engineering
S.S. Jain School
SSC, -
1998 — 2008
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